Last Updated: June 16, 2025

1. Introduction

Welcome to Browntech Electronics Limited (“we,” “us,” “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website (browntech.co.ke), purchase our products, or interact with our services.

This policy is written in compliance with the Kenya Data Protection Act, 2019 (DPA). By using our services, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We collect various types of personal data to provide and improve our service to you. This includes:

  • Personal Identification Information: Your full name, phone number, email address, and physical delivery address.
  • Order Information: Details of the products you purchase, order history, and payment information (Note: We do not store your full credit/debit card details. This information is processed securely by our third-party payment gateway partners).
  • Technical & Usage Data: Your IP address, browser type and version, device information, pages you visit on our site, time and date of your visit, and time spent on those pages. This is collected automatically through cookies and similar technologies.
  • Communications Data: Any information you provide when you contact our customer support team via email, phone, or our contact form.

3. How We Use Your Information

We use your personal data for the following purposes, based on a lawful basis:

  • To Fulfill Your Order (Contractual Necessity):
    • To process your payments and complete your purchase.
    • To arrange for the delivery of your products to your specified address.
    • To communicate with you about your order status.
  • To Improve Our Services (Legitimate Interest):
    • To analyze website usage to enhance user experience and optimize our website’s performance.
    • To understand customer preferences and improve our product offerings.
  • For Marketing Purposes (With Your Consent):
    • To send you newsletters, special offers, and promotional materials about new products or sales. You can opt-out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
  • For Customer Support & Security (Legitimate Interest / Legal Obligation):
    • To respond to your inquiries and provide support.
    • To prevent fraud, protect the security of our website, and comply with our legal obligations for record-keeping.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

  • Delivery Partners: We share your name, address, and phone number with our courier partners to facilitate the delivery of your orders.
  • Payment Processors: We share transaction information with secure payment gateways to process your payments.
  • Service Providers: We may share data with companies that provide services to us, such as website hosting and marketing platforms. These providers are contractually bound to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your data if required to do so by law, a court order, or a request from a government authority.

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. This includes the use of Secure Socket Layer (SSL) technology to encrypt data transmitted to and from our website.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy, and to the extent required to comply with our legal obligations (for example, for tax and accounting purposes as required by the Kenya Revenue Authority).

7. Your Data Protection Rights

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:

  • The right to be informed about the collection and use of your personal data.
  • The right of access to the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure (to be forgotten) in certain circumstances.
  • The right to restrict processing of your personal data.
  • The right to data portability, allowing you to obtain and reuse your data for your own purposes across different services.
  • The right to object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses “cookies” to enhance your Browse experience. Cookies are small files placed on your device that help us analyze web traffic, remember your preferences, and tailor content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Browntech Electronics Limited Attn: Data Protection Officer Gaberone Plaza, Gaborone Road, Nairobi Email: info@browntech.co.ke Phone: 0742 290591